get http://{{host}}//conversations
Response:
{
"conversation_id": "UUID",
"interaction_segment": null,
"org_id": 1,
"workspace": {
"workspace_id": "UUID" //relational to workspace,
"description": "string" //description from workspace entity,
},
"conversation_start_time": "Date" //"2023-11-08T20:54:31.000Z",
"conversation_end_time": "Date" //"2023-11-08T20:54:31.000Z",
"duration": "number" //590,
"agent": {
"agent_id": "873a6180-c543-440b-b9bc-69abfc471d4c",
"agent_username": "string" // username from dataprovider,
"name": "string" // full name
"first_name": "string" // first_name from dataprovider,
"last_name": "string" //last_name from dataprovider,
},
"queue": null,
"campaign": null,
"routing_flow": null,
"transferred": false,
"answered": true,
"caller_info": {
"ANI": "+1XXXXXXXXX",
"dialed_number": null,
"skill_session": null,
"call_direction": "inbound"
},
"recording": {
"recording_id": "UUID" //relational to recording,
"location": "https://url-to-recording-file"
},
"inQueueDuration": "number",
"conversationTalkDuration": 561,
"conversationWaitDuration": "number",
"conversationHoldDuration": "number" ,
"conversationACWDuration": 12,
"disposition": "AAH Transfer - MSD",
"updated_at": "Date" //"2023-11-09T03:05:15.029Z",
"created_at": "Date" //"2023-11-09T03:05:15.029Z",
},